Refund policy
30-Day Fit Guarantee
We offer a 30-day return policy: you have 30 days after receiving your item to request a return or exchange.
How to start a return
- Email us at support@gamudapet.com with your order number and the reason for your return. Photos help if the item arrived damaged or incorrect.
- We will reply within 1 business day with your return authorization and step-by-step instructions. If the item needs to be shipped back, we will provide a US return address together with a return shipping label.
- Once your return is approved — and, where a return shipment is required, once the carrier scans your return — we will process your refund.
For many items we can approve a refund or a free replacement without asking you to ship anything back — we will let you know in our reply.
Return shipping costs
If your item is defective, damaged in transit, or not what you ordered, the return is on us: we will send you a prepaid return label. If you are returning an item because you changed your mind or the fit is not right, return shipping is at your cost.
Condition of returned items
Returned items should be unused and in their original packaging, with tags where applicable. This does not apply to items that arrived damaged or defective.
Damages and issues
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or incorrect, so we can make it right with a replacement or a refund.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit to your account.
Exchanges
Need a different size or color? Email us at support@gamudapet.com and we will arrange an exchange under the same 30-day policy.
Questions about returns? Write to support@gamudapet.com — a real person reads and answers every email.